Claims Guidelines

This policy covers you against:

1. Loss/damage to the buildings caused by the insured perils mentioned in the policy (Houseowner (Building) Insurance).

2. Loss/damage to the contents in the premises caused by the insured perils mentioned in the policy (Householders (Contents) Insurance).

General Guidelines

1. In the case of theft, report to the Police immediately. Obtain a copy of the Police Report.

2. In the case of fire, notify the Fire Brigade immediately. Obtain a copy of the Fire Brigade's Report.

3. Notify MSIG immediately after the incident. Describe the time, date, extent and cause of the loss or damage.

4. Complete the Property Insurance Claim Form with full details and return to MSIG as soon as possible together with the relevant documents. If the loss is minor, provide photographs showing the cause and extent of the loss or damage. Adjusters will be appointed for large losses.

5. Do not discard, remove or commence any repair works of the destroyed or damaged items without receiving MSIG's approval.

Required Documents

1. A full list of the destroyed or damaged or lost items

2. Original purchase invoices of the destroyed, damaged or lost items, if available

3. Two repair or replacement quotations of the damaged or lost items for assessment and comparison

4. Police Report (in case of theft)

5. Fire Brigade Report (in case of fire)

6. Technical Report (if item is struck by lightning)