Claims Guidelines

General Claims Guidelines

1. Notify the Fire Brigade immediately. Obtain a copy of the Fire Brigade's Report.
2. Notify us / MSIG immediately after the incident. Describe the time, date, extent and cause of the loss or damage.
3. Complete the Property Insurance Claim Form with full details and return to us / MSIG as soon as possible together with the relevant documents. If the loss is minor, provide photographs showing the cause and extent of the loss or damage. Adjusters will be appointed for large losses.
4. Documents required:-
   - A full list of the destroyed or damaged or lost items
   - Original purchase invoices of the destroyed, damaged or lost items, if available
   - Two repair or replacement quotations of the damaged or lost items for assessment and comparison
   - Fire Brigade Report (in case of fire)
5. Do not discard. Remove or commence any repair works of the destroyed or damaged items without receiving MSIG's approval.